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Privacy Policy

Privacy Policy

This Privacy Policy explains how Lingua Masters handles personal data when visitors use listmortarsoup.study, make enquiries, or take part in small-group language courses and related services.

Terms of Service Contact
Effective Date As stated in policy
Scope All users of our services
Questions Contact
Privacy Office

Contact Details

Privacy email
[email protected]
Telephone
+44 7935 088817
Postal address
1 Lancaster Road, Notting Hill, London, W11 1QF
Privacy contact
[email protected]

Use the contact details below for questions about this policy or the handling of personal data.

Contact Page
01 · Purpose

Why We Use Data

Personal data is processed to respond to enquiries, assess starting level, match learners to suitable groups and timetables, confirm course terms, manage enrolment, organise scheduled lessons, support guided practice and progress review, process payments, maintain records, operate the website, and meet legal or administrative obligations. We may also use limited data to improve service quality and to manage communications about the course relationship.

We use personal data only for purposes connected with the website and course operations.
02 · Sharing

Service Providers and Partners

We may share personal data with service providers that support website hosting, communications, booking administration, payment processing, online lesson delivery, and related technical services. We may also share information with instructors or administrative staff involved in course organisation. These parties are expected to use the data only for the services they provide and to handle it with appropriate confidentiality.

Operational partners receive only the information needed to perform their role.
03 · Legal basis

Legal Disclosure

We may share personal data where necessary to comply with law, court orders, regulatory requests, tax obligations, or other legal duties. We may also disclose information to establish, exercise, or defend legal claims, or to protect the rights, property, or safety of Lingua Masters, our users, or others.

Disclosure to public authorities is limited to situations where there is a lawful requirement.

Subject to applicable law, individuals may ask for access to their data, correction of inaccurate information, deletion in appropriate cases, restriction of certain processing, or objection to processing based on legitimate interests. Where consent is used, it may be withdrawn for future processing. Some requests may be limited where we must keep information for legal, accounting, or operational reasons.

Available rights depend on the nature of the data and the legal basis for processing.

To make a rights request, provide enough information for us to identify the relevant record and verify the requester. We may ask for additional details where needed and will respond within the period required by applicable law. If a request cannot be fully granted, we will explain the reason where permitted.

Requests are reviewed before action is taken to protect privacy and prevent unauthorised disclosure.

Retention depends on the type of record and the reason it was collected. Enquiry records, enrolment details, lesson administration data, and payment records are kept for periods that are practical for course management, accounting, dispute handling, and legal compliance. When data is no longer needed, it is deleted, anonymised, or otherwise securely handled according to our retention practices.

We keep data only for as long as it is needed for the relevant purpose or legal obligation.

When we make material changes, we will update the policy text on the website and may provide additional notice where appropriate. The version in force is the one published at the time of use, unless a later effective date is stated.

This policy may be revised to reflect changes in our practices, services, or legal requirements.
Data category

Data We Collect

We may process identification and contact details, enquiry and booking information, level screening responses, course preferences, timetable choices, payment-related records, communication content, and technical data such as device and usage information. Where online lessons are arranged, we may also process information needed to support access to the lesson platform and participation in scheduled sessions.

The categories of data collected depend on how a person uses the site, makes an enquiry, or enrols in a course.
Collection source

How We Collect Data

We collect personal data from forms, messages, phone calls, email correspondence, online consultations, enrolment steps, lesson participation, and payment interactions. We also receive limited technical data from the website and connected service tools when they are used to support course administration and delivery.

Some information is provided directly, while other information is created during booking, teaching, and site use.
Cookie type

Types of Cookies

We may use essential cookies for security and page functionality, preference cookies to remember basic settings, and analytics cookies to understand general site performance and usage patterns. Cookie duration may be session-based or persistent, depending on the function they support.

Cookie use is limited to practical website and service functions.
User control

Cookie Controls

We use cookies and similar technologies to support site operation, remember basic preferences, and understand how the website is used. Essential cookies may be needed for core functions, while other cookies can often be limited or disabled through browser settings. If cookie controls are offered on the site, they should be used to manage non-essential cookies.

Cookie choices can usually be adjusted through browser settings and, where available, site controls.